QuickStart, set up and connections. This promotion means you won’t pay the usual setup fee of £35. Thank you for your response @andrewmonkie. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Options. No wall socket. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Follow these steps to install your virgin Media Broadband, TV and Phone service. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Then just connect your various devices to the dongle. I guess your options are seek approval, be dumb and have install or change providers. There are multiple different branded wall boxes inside our flat but none. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Bits and bytes. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). The pre-install team number is 0800 052 1734. Ignore all the options and don't press any. There is an old openreach socket with a coax cable underneath, but in no way connected. Ultrafast Broadband. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Virgin Media; My Virgin Media; Shop;. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi there @vmcusto1, welcome to our forum and thanks for your post. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Yesterday I received a 'final demand for payment', stating that I owed some £32. Hi @Bannie1 . Re: Wall socket. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. All the wall sockets I can see are for BT. Thank you. I'm sorry to hear you're having these. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Then just connect your various devices to the dongle. I actually want to move it where I think the previous Virgin socket originally was - there's. Hi , Welcome to our Community Forums and thanks for your post. Push fit the VM-supplied lead onto the socket. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. QuickStart, set up and connections. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Stay safe online. Faderera2610. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The Hub and your home phone can’t be placed near each other. Switched On Families. Your traditional landline sockets will no longer be the connecting point for your landline handset. japitts. Learn more. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Browse Virgin Media Virgin Media Community. . It is actually a VM box but a very old one, even though it was still in use just over a month ago. So yes, following many takeovers, this is now your Virgin Media connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. signed up and was given the option of self installation. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Account - Cable. Browse Virgin Media Virgin Media Community. Tuning in. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. I had a look everywhere and I don't have a virgin media socket in my flat. Cihank617. Account - Mobile. My Virgin Media App. My Virgin Media App. The cable fits in the socket shown in the image attached. Security matters. I can only find the TV socket. VM BB TV Landline. To order an adapter, simply click Ready to switch in the. Please read the FAQ's QuickStart, set up and connections. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. My optical sound socket seems to be missing something. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Browse Virgin Media Virgin Media Community. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. I can’t take it off by myself so I called 0800 953 9500. Browse. The problem is t. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. QuickStart, set up and connections. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I’ve just been to the property but not sure these are the right sockets. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. No, any cables within the house can be touched as much as the householder wants to touch them. Once a SIM card is inserted it operates like a mobile broadband router. According to the address checker I can get FTTP. A master socket is the main socket for the phone line in your home, not an extension socket. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. on 27-10-2022 09:24. Browse Virgin Media Virgin Media Community. Tudor. Account - Mobile. Networking and WiFi. Stay safe online. Follow the instructions on screen to finish your setup. I can only find the TV socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Manage Your Account. I wanted to check with people on here before trying to get an engineer in, just. Virgin Mobile. Stay safe online. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. You have the required socket which is in photo 3 (the one high up on the wall). £270 does sound way over priced for a tv aerial. I'm here to share knowledge, I don't work for Virgin Media. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. All the apps will work, and you can watch your recordings - your mini box connects to the main box. AnthonyRaw1986. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The phone number doesn't connect you. I'm a Very Insightful Person, I'm here to share knowledge. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. . See full list on itblogpros. Getting Connected with Virgin Media is easy when you have a wall socket. . I am going to cancel. Networking and WiFi. Call the pre-installation and delivery team on 0800 052 1734. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Browse Virgin Media Virgin Media. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. 0 Kudos. 283; 37; 57; stabilo00. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Kit arrived today…no wall box so unable to install. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The large Eurobell wall box is where you would connect. Virgin Media; My Virgin Media; Shop;. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. All forum topics; Previous topic; Next topic; 1 REPLY 1. These are the parts I could find, they were screwed into the end on the coaxial cable. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Account - Mobile. . Sorry to hear that your extension landlines are not currently working. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Tuning in. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I have been given other details for the account such as the account number/area code and. a week ago. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Get the Hub ready by connecting the wires. A master socket is the main socket for the phone line in your home, not an extension socket. Virgin Media; My Virgin Media;. When you see the ‘starting up’ screen, you can pull the tab out of the remote. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Virgin Media; My Virgin Media; Shop;. It's great to hear your wall socket concerns have now been addressed and resolved. Browse Virgin Media Virgin Media Community. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Only an aerial cable (pictured below) connected to a box outside my flat. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Select the correct HDMI input for your box. Connect everything. Networking and WiFi. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Thanks for the reply. Wall socket. Tudor. Account - Mobile. Don’t have virgin media wall socket. However, I have not received any emails re. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Thanks for your post. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. The new Stream box will connect wirelessly to the internet. We have tried plugging it into the only box we found it would fit but no luck. Vonage 2nd line. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. on 27-10-2022 09:24. Browse Virgin Media Virgin Media Community. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. No, you can keep using the same phone you’ve always used. Account - Mobile. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hello, I just moved in my new flat and I received the QuickStart installation package today. #12. Account - Cable. Everything is converted to specialised triple screened coaxial cable. The house is a new build, there's no lead in the paint, no aquarium or anything like that. . Networking and WiFi. 168. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. You may need to use the. 0 Kudos. See where this Helpful. Account - Mobile. 0 Kudos Reply. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Don’t plug the power cable into a plug socket yet. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. - 5209809. I have tried to contact vm but I don’t have a landline number so they w. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. #12. When I proceeded to set up my Hub 3 I quickly realised that. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Cable. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Forum. Make the call to the Virgin automated number. I’m a new Virgin customer, and the previous occupants used a different provider. ReplyI am not currently a virgin media customer. Stay safe online. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. There is a cable on the right of the box coming from the outside. Options. When I proceeded to set up my Hub 3 I quickly realised that. #5. Bits and bytes. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. 24-03-2021 05:06 PM. The internal wall boxes are mostly oblong. Turn on your TV and get connected. My Virgin Media App. Is there likey to be any problem with this, such as degraded of weaker quality or speed. A RJ45 connector to BT socket would not be the right connection unfortunately. Manage Your Account. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Virgin Media Quickstart set up. Browse Virgin Media Virgin Media Community. on 05-04-2023 09:20. com. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Browse Virgin Media Virgin Media Community. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. My Virgin Media App. Client62. 2: Seeker. Phone line - 5 mins. 24-03-2021 05:06 PM. . - 5250024 You can also check for a loose cable as not all properties have a socket. Should I cancel and request an engineer to install. Broadband and TV deals. My home burglar alarm is linked to the home telephone line too. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Manage Your Account. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. . You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). We're here to help. Browse Virgin Media Virgin. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I don’t have the virgin media socket in my wall MU54. . My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. You can also check for a loose cable as not all properties have a socket. I'm a Very Insightful Person, I'm here to share knowledge. Explain what needs to be done and book an engineer visit. 26 April 2022. Stay safe online. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I think it’s something like £5-£8 per day that your services aren’t on. Tudor. Browse Virgin Media Virgin Media Community. Browse. . I just moved into a new apartment, and bought a broadband from virgin media. 0 Kudos Reply. QuickStart, set up and connections. TV on the go. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. SpeedActive Member. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Switched On Families. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). We would like to show you a description here but the site won’t allow us. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Virgin Media; My Virgin Media; Shop; Help;. You’ll also find straightforward tests that’ll check for faults on your own phone line. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. You’ll need an adapter to get your fibre landline service up and running. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. on 09-08-2023 11:24. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. provided, I shall give them a call tomorrow. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Browse Virgin Media Virgin. Turn on and start the Box. Hi there , welcome to our forum and thanks for your post. Remove all other equipment connected to telephone sockets. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Security matters. We're here to help. Security matters. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. . No virgin media wall socket; Options. I was never asked if I had a wall box. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. 58 minutes ago. in Networking and WiFi Sunday; No Virgin Media Wall socket . com email address to different Virgin account. What confuses some people is the push-on connector provided. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Manage Your Account. Virgin Media don’t do any Fibre connections to inside the house. If there are you can book an engineer online too. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Call the pre-installation and delivery team on 0800 052 1734. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. Stay safe online. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Due to the nature of our network, connectivity can vary from property to property. . Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. No Virgin Media Wall socket . Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. You need an aerial and an RF feed from it. Virgin Media: TiVo® service. Unfortunately we don't use the Openreach master sockets as they are BT only. . Manage Your Account. on 10-05-2023 16:16. No virgin media wall socket in QuickStart,. I moved house with my family and we wanted to move to Virgin Media.